Responsible for the treatment of your data:

This website is operated under the name Fuerteventurabikeshop.com by Fuerteventurabikeshop ©., A limited company with registered office at C / Avenida Islas Canarias corner with, Calle Artemi, Gran Tarajal, Postal Code 35620, Fuerteventura in Las Palmas – Spain, with email from contact ftvbikeshop@gmail.com and telephone 0034 673 94 54 80.

Privacy Policy

For what purpose do we process your data?

At Fuerteventurabikeshop © we will treat your data in accordance with the provisions of current regulations on personal data protection, according to Regulation (EU) 2016/679 of April 27, 2016 (GDPR), manually and / or automated with the following purposes:

Manage and develop the registration on the WEB / APP / BLOG. Registration will involve the creation of profiles of the user’s browsing on the WEB / APP / BLOG. Said profiling consists of the use of the client’s personal data and the information of their navigation such as the products seen or added to the basket, the sections of the WEB / APP / BLOG visited, the location to evaluate their preferences and / or personal interests in order to offer you the contents of the WEB / APP / BLOG, the offers, the services and the products appropriate to your profile.

Manage and develop online shopping. We use the customer’s personal information to process and deliver your order, and to inform you by email and / or SMS of the status of your order.

Respond to queries, doubts raised or any request that is made by the user on the WEB / APP / BLOG of Fuerteventurabikeshop ©, in any of the contact forms that are made available to them.

Send offers, promotions, gifts, raffles and news of value through mail, app, by post, telephone and / or SMS, with prior consent and unless otherwise indicated or the user opposes or revokes their consent. These communications will be made by Fuerteventurabikeshop ©, and will be related to its products and services, or by its collaborators or suppliers with whom it has reached an agreement. Sending this information will involve the creation of user profiles, which consists of using personal data, the history of their purchases, if applicable, as well as the browsing information on the WEB / APP / BLOG to evaluate certain aspects.

Manage the alert service for when a certain product is available on the WEB / APP / BLOG.

Comply with the legally established obligations

The data sent or the sending of curriculum by other means, will be treated in order to carry out selection processes and maintain communication with the candidate.

The content of the communications, as well as the products or services will be customized according to the interests of the client. You can manage communications from the “Communication” section in My account.

What kind of information do we collect?

Fuerteventurabikeshop © can collect on its WEB / APP / BLOG page, the following personal information from users through the corresponding forms: name, email address, postal address, telephone number, date of birth, gender and credit card (PAN + CVV2) in compliance with PCI DSS standards or account number (provided by the customer in case of return) when the user visits the WEB / APP / BLOG, registers, places an online order, contacts with Fuerteventurabikeshop ©, sign up for the blog, make inquiries and / or participate in promotions or raffles.

In addition, Fuerteventurabikeshop © collects all the information related to your browsing on the WEB / APP / BLOG and your interaction with the brand.

All the personal data that Fuerteventurabikeshop © collects come from the interested party, except for the contact information that can be provided to us by friends or family:

– Purchases or other web services

– Referral program

How long do we keep your data?

Fuerteventurabikeshop © will keep your data for the duration of the contractual / commercial relationship established and there is a mutual interest, and subsequently, during the legally established deadlines for the resolution of possible responsibilities derived from it. In case of requesting the deletion of your data, these will be eliminated with the appropriate security measures to guarantee the pseudonymisation of the data or the total destruction of the same.

The data related to payments and billing will be kept for the periods established in the corresponding regulations on economic / accounting and tax matters.

What legitimizes us for the treatment of your data?

Execution of the contract
The legal basis for the treatment of the personal data of the interested party that is collected is the execution of the sale contract. In this sense, the interested party is obliged to provide the data that are necessary for its execution. If you do not provide us with these data, the sale will not be possible.

Legal obligations
The management and issuance of the sales invoice is based on the legal obligation of Fuerteventurabikeshop © in its relationship with customers.

Consent
In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be their consent, if it has been provided:
– Management of the registration in the WEB / APP / BLOG
– Management of the subscription to our newsletter, the sending of the contact form, any type of consultation through the available means or the sending of your CV. The legitimizing basis of the treatment is the consent of the interested party who voluntarily subscribes.
– Management of the product availability alerts service on the WEB / APP / BLOG.
– Response to the exercise of ARCO rights, inquiries and claims by the interested party.
– Management of sending information on exclusive promotions, latest news and personalized information adapted to the profile of the interested party.
The withdrawal of the consent of these treatments by the interested party will not condition the execution of the sale contract concluded between the latter and Fuerteventurabikeshop ©.

Legitimate interest
In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the legitimate interest of Fuerteventurabikeshop ©
– Profiling by browsing the WEB / APP / BLOG by a user registered in it, as well as by all those users who have provided us with their data for any other purpose.
– The creation of profiles for sending information on exclusive promotions, latest news and personalized information adapted to the profile of the interested party.
– Sending satisfaction surveys on the products purchased or services used by Fuerteventurabikeshop © customers to request their opinion and to improve them.
Our legitimate interest consists in being able to guarantee that our WEB / APP / BLOG remains secure, as well as to help Fuerteventurabikeshop © to understand the needs, expectations and the level of satisfaction of users and, therefore, improve services, products and brands. All these actions are carried out in order to improve the level of customer satisfaction and ensure a unique browsing and shopping experience.

To which recipients can we communicate the data?

Companies and suppliers that provide services to Fuerteventurabikeshop © (transport companies for shipping management, tax consultancies for tax treatment, banks and financial institutions for the collection of the services offered, companies hosting our servers and databases for the treatment of online communications and agencies for advertising purposes). All of them have regularized access to these data with us for the purpose exclusively described here.

Administrations and Public Bodies when required by tax, labor, Social Security or any other applicable regulations.

Your data will be communicated in the cases in which it is necessary for the fulfillment of the established contractual relationship and in the cases provided by law. International transfers of data are not foreseen to recipients located in countries outside the European Economic Area, including countries that provide a level of data protection equivalent to that of the European Union.

How does Cebraculture protect personal data?

The WEB / APP / BLOG uses information security techniques such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data and guaranteeing their confidentiality. To achieve these purposes, the user accepts that Cebraculture® obtains data for the purposes of the corresponding authentication of access controls
Additionally, any transaction carried out through the WEB / APP is carried out through secure payment systems. The confidential payment data is transmitted directly and in an encrypted form (SSL) to the corresponding entity.
Fuerteventurabikeshop © states that it has adopted all the technical and organizational measures necessary to guarantee the security and integrity of the personal data it deals with, as well as to prevent its loss, alteration and / or access by unauthorized third parties.

What are your rights in relation to personal data?

You have the following rights that can be exercised through the email address ftvprobikeshop@gmail.com

Right of access
You have the right to obtain confirmation on whether or not Fuerteventurabikeshop © is treating personal data that concerns you, as well as to access the personal data that Fuerteventurabikeshop © has from you.

Right of rectification
You have the right to request that Fuerteventurabikeshop © rectify personal data when they are inaccurate or complete when they are incomplete.

Right to erasure / right to be forgotten
You can request that personal data be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Right of limitation
You have the right to request the limitation of the processing of the data, in which case we will only keep them for the exercise or defense of claims.

Right of portability
You have the right to receive personal data in a structured, commonly used and machine-readable format, and to transmit them to another controller when the treatment is based on consent or a contract, and is carried out by automated means.

Right of opposition
You can object to personal data being processed based on the public or legitimate interest pursued by Fuerteventurabikeshop ©, including profiling. In this case, Fuerteventurabikeshop © will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.

Right to file a claim
You have the right to file a claim with the Spanish Agency for Data Protection.
To process the request, we may ask you to prove your identity.

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